Bath, UK

©2019 by Sweet Gin and Fizz

Our Policies

At Sweet Gin and Fizz, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back time and time again. That’s why we believe that our policies should be fair, clear and transparent. Below you’ll find our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us!

Shipping Policy

We aim to deliver your products within 3-5 working days.  Our postage and packaging fees are £4.95. 


Free delivery for orders over £30.00.

Gift Bow

Our Return Policy

Return or exchange an item - our 100% money back guarantee.  If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.


Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.


Please note:  Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.  The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.  The cost of returning the item to us is your responsibility.  Delivery charges are only refundable where goods are faulty and a refund is made.

Terms & Conditions

The Small Print

Terms & Conditions
Thank you for accessing the Sweet Gin & Fizz website, part of SweetSkills Limited. These Terms and Conditions shall apply to You (the user) whilst accessing the Sweet Gin & Fizz website (the ‘Site’) and its related channels. This Site is operated for the purpose of promoting alcoholic beverages.

Acceptance of Use
Users of this site are bound to the terms and conditions detailed below.  By accessing the Site, You should be:

Of legal age for purchasing and consuming alcoholic beverages in accordance with the regulations of your country of residence.

In a country which permits the promotion and consumption of alcoholic beverages.  Aware of how to consume alcohol responsibly.  For more information relating to responsible alcohol consumption please refer to www.drinkaware.co.uk

If You do not wish to be bound by the terms and conditions detailed, You should not use Sweet Gin & Fizz Gin Site.

User Behaviour
You, the user, should make use of the Site in accordance with the following conditions:

You may not in any way, shape or form act on behalf of Sweet Gin & Fizz or affiliated groups/ individuals.

You will not copy, download, reproduce, republish, frame, broadcast, transmit in any manner whatsoever, any material on the Site except as is strictly necessary for your own personal, non-commercial, home use unless otherwise agreed in writing with Sweet Gin & Fizz.

You will not express opinions on the Site or related channels that are crude, racist, sexist, vulgar or otherwise offensive.

When participating in competitions or promotions from the Site or related channels you will ensure to abide by any specific rules set.

You will refrain from infringing or disrupting the Site from functioning, exposing it to viruses or spams, breaching security or conducting any illegal activity which is likely to violate the rights Sweet Gin & Fizz.

You will refrain from sending content from the Site to persons under the legal alcohol consumption/purchasing age.

Where relevant, we reserve the right, but not the obligation, to monitor use of the Site and to remove any content which, in our sole discretion, may be offensive, illegal or otherwise questionable in any way or in breach of the terms and conditions.

Disclaimer
The information contained on the Site may include views and opinions which, unless expressly states otherwise, are not those of Sweet Gin & Fizz.  Users should access the Sweet Gin & Fizz Site at their own risk.

Liability/Warranty
Whilst we aim to ensure that the content on the Site is correct Sweet Gin & Fizz cannot give any warranty as to the accuracy or completeness of the Site.  Nor can Sweet Gin & Fizz guarantee that the Site will operate error-free, uninterrupted or free from any so-called computer viruses.  The Site and its content are provided ‘as is’. Sweet Gin & Fizz do not accept responsibility for any loss or damage You may encounter as a consequence of placing trust in the information found on the Site.  Appropriate research should be taken by the user before placing reliance upon the content found on the Site.  Any reliance placed on information found on the Site should be done at the users own risk.

Third Party Sites
Sweet Gin & Fizz have no control of, accept no responsibility for and do not endorse any content found within third party sites which may be linked to Sweet Gin & Fizz Site.  Links to these sites are to ease access for the user.  Any reliance placed on information found on third party sites should be done at the user’s own risk.

Privacy
By providing personal information to Sweet Gin & Fizz you consent to this information being used for purposes detailed in the Privacy Policy of the Site.  Where possible, we shall comply with all applicable UK data protection legislation.  If at any time your details change or you would like us to cease from using your information for the purposes mentioned in the Privacy Policy please contact us at info@sweetginandfizz.com.

Competitions
Should SweetSkills Limited or one of its sub-brands run a competition the following terms and conditions apply:

By entering our competitions, you confirm that you are of legal drinking age in your country of residence.

Employees of the Promoter, their families and anyone professionally involved with these competitions are excluded from participating.

You may only enter once.  The competition will terminate at midnight (GMT) on the date set unless otherwise specified.

Any competition entry containing individuals Sweet Gin & Fizz consider to be under 18 will be excluded from the competition and Sweet Gin & Fizz reserves the right to hide or remove this content from any of their digital channels.

Sweet Gin & Fizz reserve the right to exclude competition entries they deem to be illegal, explicit, abusive or offensive in any way and hide or remove this content from any of their digital channel.

Sweet Gin & Fizz reserve the right to exclude competition entries that appear to encourage irresponsible drinking or behaviour and hide or remove this content from any of their digital channel.

Sweet Gin & Fizz reserve the right to hide or remove content from any of their digital channels that contains references to competitors of Sweet Gin & Fizz or any third party logos or trademarks.

Competitions - The Prize
There will be no cash or other alternative to the prize offered unless the winner is in a country we cannot ship alcohol to and the prize is alcohol. In this instance, the winner will receive an alternative prize of equivalent value to that of the prize stated. Prizes are not transferable.

Dependent on the competition, prizes containing alcohol may only be shipped to certain countries due to import restrictions. See Delivery  for more details.

If the prize is tour based, travel and accommodation expenses are not included in the offering.

Competitions - Winner Selection
Winners will be chosen at random by an independent adjudicator.  The winners will be notified via email after each competition has ended.  The judges’ decision is final. No correspondence will be entered into.

Some competitions may be specific to registered Sweet Gin & Fizz users. Under these circumstances, if a competition entry is received by an individual who is not a registered user the entry will not be counted as valid.

Data Collected/Usage
Data and/or files submitted on sweetginandfizz.com will be retained for the purposes of administering competition winners.

Competition entrant’s consent to the Promoter's use and processing of the entrant's personal data/files in connection with the competition.

The Promoter may use such details to let the entrant know about other products, services and promotions which they think may be of interest to the entrant.

Participants consent to their submitted data/files being used for Marketing purposes by the Promoter but may opt out at any time by emailing info@sweetginandfizz.com.

If submitting a story, photo or video as part of a competition, the participant agrees to SweetSkills Ltd (or one of their brands) making use of this content within online promotional channels such as websites and social media pages.

Participants may opt out of receiving further emails from SweetSkills Ltd, any of their brands or from 3rd parties and may request their details be removed from the database by emailing info@sweetginandfizz.com

Special Offer Codes
Customers may only redeem offer codes for one transaction. Offer codes may not be used in conjunction with any other offer. All offers are inclusive of VAT and exclusive of shipping charges.

The Promoter reserves the right to withdraw, amend or temporarily suspend the competitions at its absolute discretion, provided that it shall not exercise this right unreasonably.  In all matters regarding these competitions, the decision of the Promoter will be final and binding.  By entering competitions run by SweetSkills Limited, the entrant hereby agrees to be bound by these terms and conditions.

Copyright
Unless otherwise stated, all contents of the Site are copyright to SweetSkills Ltd

Governing Law
These terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Privacy Policy

How We Use and Manage Your Data - Key Information

Sweet Gin & Fizz is owned by SweetSkills Ltd Limited.

SweetSkills Ltd respects your right to privacy. We put in place security measures for your personal data and manage your personal data in accordance with applicable data privacy regulations.

Please note that SweetSkills Ltd is the Data Controller of your personal data. The principles set out in this Privacy Notice apply to all instances in which SweetSkills Ltd receives your personal data as a Data Controller for the purposes described in this notice. Those purposes are processing of data in order to participate in the various activities available on this website or as mentioned below. If you have any requests concerning your personal data or any queries with regard to these practices please contact SweetSkills Ltd using the contact details given in Paragraph 5 below.


1. Personal data SweetSkills Ltd collects through this website and how SweetSkills Ltd collects it

You can provide your personal data if you wish. We only collect personal data that YOU want to provide to us or that is needed to provide (and improve) our service to you. We collect personal data directly such as name, age, gender, address and e-mail address as well as connection and system information. The legal basis for the processing of your personal data is your consent and/or any other applicable legal basis, such as our legitimate interest in engaging in commerce and offering products and services of value to you. Any consent you provide may be withdrawn at any time by following the contact methods listed in Paragraph 5. You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information on our products; enter you into our competitions or surveys; respond to your questions or comments; or just keep you updated about exciting SweetSkills Ltd developments and new products that you are interested in. Some website functionality may be unavailable to users who do not provide their data, or who do not consent to the use of Cookies and similar technologies on this site. Additionally, if you choose not to provide your personal data, we will not be able to provide you with our products or services or with other support or responses.


2. SweetSkills Ltd Security Measures

SweetSkills Ltd takes security measures in line with data protection regulations. SweetSkills Ltd has security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. Only authorised SweetSkills Ltd employees, and authorised employees of our Third-Party service providers processing data on our behalf, have access to your personal data. All SweetSkills Ltd employees who have access to your personal data are required to adhere to the SweetSkills Ltd Privacy Notice and all third-party service providers are requested by SweetSkills Ltd to ensure that any of their employees who have access to your personal data have signed non-disclosure agreements. In addition, contracts are in place with such third-party service providers acting as data processors for SweetSkills Ltd that have access to your personal data, to ensure that the level of security required in your jurisdiction is in place, and that your personal data is processed only as instructed by SweetSkills Ltd.


3. How SweetSkills Ltd uses your personal data

Your personal data will only be used for the purposes for which you provided it to SweetSkills Ltd, as indicated to you at the time you provided your personal data. It will also be used to administer, support and obtain feedback on the level of our services, to help prevent breaches of security, the law or our contract terms, and for direct marketing purposes. It may also be disclosed, including a disclosure to entities based outside the European Economic Area (“EEA”), to third parties (as part of the information generally contained in business) in the event of a sale of the business, or a reorganisation of the business, or as otherwise required or permitted by law or applicable regulator.


4. Who SweetSkills Ltd discloses your personal data to and why

SweetSkills Ltd will never share your personal data with any Third-Party business organisation that intends to use it for their own purposes, other than as required by law. SweetSkills Ltd, as part of SweetSkills Ltd group, may transfer or disclose your personal data to another data controller in the SweetSkills Ltd Group to be used for similar purposes, at its discretion, and you hereby consent to such transfer or disclosure. If your personal data is transferred or disclosed to another data controller within the SweetSkills Ltd Group, that other data controller shall have the same rights and obligations with regard to your personal data as SweetSkills Ltd.


With your consent, SweetSkills Ltd may share your personal data with Third-Parties such as those who assist us in providing the products and services and who perform technical operations, but only in the strictly limited circumstances set out below: Our “Third-Party Data Processors” (service providers such as our fulfilment and activation partners, and digital agencies, hosting providers, data storage providers and other technical partners) who help us administer this website, or process the data submitted to it, may have access to your data. Some of these business partners may be located outside the country where you accessed this website.

5. Your rights

You have the right to ask SweetSkills Ltd to provide you with all the information it stores on you. You have the right to ask SweetSkills Ltd to rectify, block, complete and delete your personal data, to restrict its use, and to port your data to another organization. You have the right to request additional information about the handling of your personal data. You also have the right to object to the processing of your data by SweetSkills Ltd in some circumstances and, where we have asked for consent to process your data, to withdraw this consent. Additionally, you may contact our Data Protection Officer at rachel@sweetginandfizz.com if you would like assistance with any of the aforementioned rights. There are exceptions to these rights, however. For example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person or if SweetSkills Ltd is legally prevented from disclosing such information. In addition, SweetSkills Ltd may be able to retain data even if you withdraw your consent, where SweetSkills Ltd can demonstrate that it has a legal requirement to process your data.


6. How and why SweetSkills Ltd uses ‘Cookies’ and other similar technologies

SweetSkills Ltd does make use of Cookies, which are small text files that are placed on your computer by websites that you visit, or certain emails you open and other similar technologies such as Flash Cookies and web beacons. Such technologies are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site, to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of understanding how visitors use this website. Cookie and similar technologies help us tailor this website to your personal needs.

This type of information obtained through cookies will not be disclosed outside SweetSkills Ltd or our authorised Third-Party Data Processors. It will not be used for unsolicited communications.

Cookies located on your computer do not contain your name but an IP address. In many cases, after the user's session is cancelled the information contained in the cookies is no longer available to SweetSkills Ltd.

Please ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them, although you may not have access to all the features of the website if you do so. See your browser "Help" button for how you can do this. Some Flash Cookies may not be affected by such settings. You do not need to have cookies on to use or navigate through many parts of this website. Remember that if you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.


Cookie Name
Cookie Purpose
More Information including Lifespan
egsid, CSRF
Session cookies

These cookies let us identify your browser as you navigate through our website. Lifespan: Session

ecommerce, age_gate, newsletter

Website interaction cookies

Stores details about your interactions on the website including shop basket. Lifespan: 1–3 months IDE.  Google DoubleClick cookies are used to personalise advertisements shown to users based on previous visits to our website.

Tracks visits to our website and when adverts have been seen. Lifespan: Persistent

Facebook (various)

Tracking pixels record information about how visitors use our website. This is shared with Facebook so that we can address our visitors for commercial purposes using Facebook ads. The information may also be used for frequency capping purposes (eg to ensure we do not display the same advertisement to you repeatedly).


For more information, please see the Facebook policy - https://www.facebook.com/polic...

YouTube (various)

YouTube cookies are used to track the number of video views and share this information with YouTube. These are present where ever a YouTube video is embedded within our website.

For more information, please see the YouTube/Google policy - https://policies.google.com/pr...

__utma, __utmb, __utmc, __utmz, _ga, _gat, _gid

These cookies are used to store information on previous visits to our website and visitor referrals by other websites.

For more information, please see the Google policy - https://policies.google.com/pr... To opt out of being tracked by Google Analytics across all websites please visit: https://tools.google.com/dlpag...

For further information about Cookies including how to refuse them, please visit www.allaboutcookies.org


7. Website customisation

With your consent, and as set out below, we may use the data you give us about yourself when you register online to build up a picture of your interests – so we may then try to ensure that when you visit the site, you don't miss the offers and information relevant to you.

SweetSkills Ltd and its reputable third party advertising companies acting on its behalf will collect website usage information about visitors to our website for the purposes of statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our site, targeting the site content, targeting our marketing campaigns and direct marketing emails, targeting our Internet banner advertisements on our website and on other websites and tracking use of our Internet banner advertisements and other links from our marketing partners' websites to our website.

We may also combine this web usage data with other information we have collected about you, for example, whether you have arrived at our site through a marketing email sent to an individual account, data about your user registration (if you have logged in), and web usage data stored against a previous cookie set on your machine. We store this information so that we have a better and more specific understanding of the way customers are using our site and their preferences and interests. We may use it to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you.


8. SweetSkills Ltd policy on collecting data from children

We do not collect personal data from children under the age of 18.


9. Changes to the terms of this Privacy Policy

SweetSkills Ltd will occasionally make changes and corrections to this Privacy Policy. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (1) posting the changes on this site, or (2) sending you an email or message about the changes. We will also give you the opportunity to consent to these material changes. Changes will be effective upon the posting of the changes and your acceptance of the changes, which may be through your continued use of the site after the changes take effect.


10. Retention of your personal data

SweetSkills Ltd will retain your information only for as long as is necessary for the purposes set out in this policy. SweetSkills Ltd will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, and enforce our agreements. We also retain log files for internal analysis purposes. These log files are generally retained for a short period of time, except where they are used for website security, to improve website functionality, or we are legally obligated to retain them for longer time periods.


11. How to contact SweetSkills Ltd

The data controller responsible for your personal information for the purposes of the applicable European Union data protection law is: Data Protection Officer, Rachel Sweet, SweetSkills Ltd, 10 Edgeworth Road, Bath, United Kingdom. Email: rachel@sweetginandfizz.com If you have any questions about this Privacy Notice or our data collection practices, please contact us at the address or email listed above and specify your country of residence and the nature of your question.